Returns For Refund Or Replacement
Return Policy
We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Returns Policy
Defective, damaged or incorrect items:
Contact us to connect with a customer service representative and receive your return authorization (if eligible). You must have purchased the item from us at lystrabeauty.com. If you received a damaged or defective item from us, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item or replacement product, as described in our Refund/Replacement Procedures.
To obtain a refund or replacement, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
Damaged or defective items returned without their original packaging will not be eligible for a refund or replacement.
Other returns:
Contact us to connect with a customer service representative and receive your return authorization (if eligible). Do not send personal credit card information over email.
You must have purchased the item from us at lystrabeauty,com
For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).
To obtain your refund or replacement product, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Returns Policy specified below.
Return Procedures
To return an item, Contact us to connect with a customer service representative and receive your return authorization (if eligible).
Customer Service will provide you with a return label, which you will be required to print and affix to the package (if eligible).
Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
Affix the shipping label on the package to be returned.
After we receive, inspect and process your return, a refund will be issued in accordance with our Refund/Replacement Procedures.
Return Address
Lystra Beauty
Aero Fulfillment
3900 Aero Drive
Mason, Ohio 45050
Refund/Replacement Procedures
If you are entitled to a refund or replacement product in connection with a return, the following conditions will apply:
Replacements
Replacement products will be shipped after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for us to ship the new product. Contact us to connect with a customer service representative for any questions about your replacement product, or to inquire about the status. Do not send personal credit card information over email.
Refund
Your refund will be in the form of a gift card (e.g. Visa or Mastercard gift card).
The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable. Gift cards will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the gift card to be delivered to your preferred address. Gift cards will be sent via registered mail.
Contact us to connect with a Customer Service Representative for any questions about your return, or to inquire about the status of your refund. Do not send personal credit card information over email.